Plaza Central Medical and Aesthetics

We are a family-owned business established in 2022. Our policies have been developed with the RACGP standards in general practice.

These policies help us guide how we provide care and help our clients understand why we do things in a certain manner.

How to communicate with us

You can call us, email us or send us a fax. You can also drop in to ask us any questions that you may have. To ensure we are speaking with the intended person, we will always use a combination of security questions to validate your identity. We will not share your information or provide your information to any other person enquiring on your behalf unless we have received your consent.

We strongly discourage the sharing of health information via email. If this is the only way to share information with you, our team will use security measures before sending the document to your email. 

Emails: our emails aren't monitored after our opening hours. We will generally respond to emails within 24 hours of receiving your enquiry and on the first working day after a weekend.

Social media: we will not share or discuss medical information via social media enquiries. 

Phone: 07 5343 7660

Fax: 07 53437667

Email: admin@plazacentralmedical.com.au

We aim to provide the best customer service and high-quality health care.  Your feedback will help us improve our services and is an important part of our business.

We are genuinely interested in your feedback and want to hear if you are dissatisfied with our services. 

We aim to run a survey by an external company every 3 years. At the end of each consult, a survey will be sent to you via text to provide us feedback.

For all feedback, please contact our Practice owner Radhika Nath.

 Phone:  0424782904

If we have been unable to resolve your issue, you can contact the Office of the Health Ombudsman:

Office of the Health Ombudsman

PO Box 13281, George Street,

Brisbane, QLD, 4003

Telephone: 133 646

Appointments can be made via our website or by giving us a call.

Via our website- you will be taken to an external link: Hotdoc.

Hotdoc manages all our appointments and confirmations.

All cosmetic appointments are made via "fresha"

We reserve a limited number of ‘On-the-Day’ appointments daily for existing patients needing urgent care. These appointments are NOT published online, so you must call the practice as early as possible and be triaged into one of them. We encourage patients to plan routine appointments ahead of time as we are generally fully booked a few days in advance. Planning routine appointments helps avoid delays/frustrations and ensures our limited number of same-day appointments are used for acute issues. 

A cancellation fee of $50.00 will be charged for cancellations without any notice.

Our practice does private billing only. No items are bulk billed to Medicare. We help you with your rebates, and you can claim this onsite immediately after making a payment.

All payments are required immediately after you consult with the doctors.

If you are unsure, please read our basic fee structure and talk to reception before booking.

This service is only available for existing patients.

 To obtain a repeat prescription, you must have obtained this prescription from your doctor previously.

You may select more than one medication with each request.

Repeat prescriptions for addictive medication, including benzodiazepines and opiates, are not provided using this service.

Each prescription request is assessed by your doctor who will approve or decline the request on clinical grounds. If your repeat script request is rejected, please make a booking to see your GP.

Requests will only be completed by your regular doctor at the clinic. If your regular doctor is on leave, you must make an appointment at the clinic to obtain your prescription.

Your GP may be unable to provide a repeat prescription if they have not seen you recently.

A fee is charged for each request. This fee may vary based on urgency and delivery method. All applicable fees will be specified when completing the request.

The fee associated with each request is payable when the request is submitted. If your request is declined, you will receive an automatic refund within several business days.

Requests for repeat prescriptions may take several business days to be processed. Urgent requests will be completed by the specified processing time; however, this is subject to your regular doctor consulting on the day of receiving the request and having approved the request on clinical grounds.

Delivery via mail may take up to five (5) business days from the date posted. If you require your prescription earlier, we advise you to collect it from the clinic directly where this option applies.

 Please do not expect an immediate delivery of repeat scripts and call us when you are at the chemist as your GP may be in consults.

A consultation is necessary for all referrals, including renewals, to monitor your health effectively and fulfil our medical and legal obligations.

Moreover, obtaining a referral from a GP is a Medicare requirement for claiming rebates on specialist appointments. It's crucial to obtain your referral before your specialist appointment. Referrals typically expire after 12 months, and backdating is illegal. Please keep your referral safe and arrange it well before your specialist appointment. We will not be able to accommodate last-minute requests for referrals as your GP may be consulting other patients.

Our clinic is committed to providing a safe and respectful environment for all patients, visitors, and staff. We have adopted a zero-tolerance approach towards any form of unacceptable behaviour, including but not limited to:

Verbal Abuse: Any form of verbal abuse, including shouting, swearing, or making offensive remarks towards patients, visitors, or staff, will not be tolerated.

Physical Violence: Any act of physical violence, such as hitting, pushing, or threatening physical harm towards patients, visitors, or staff, will result in immediate action and potential involvement of law enforcement.

Harassment: Any form of harassment, including sexual harassment, intimidation, or unwelcome advances towards patients, visitors, or staff, will be taken seriously, and appropriate action will be taken.

Discrimination: Discrimination based on race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic will not be tolerated within our medical centre.

We may have to discontinue providing care to anyone who violates this policy.

Our practice is fitted with CCTV for our team's and patients' safety.

Please see our Patient Code of Conduct for more information on the behaviour we expect from all patients and visitors.

Drugs of dependence will not be prescribed to any patients who have not been seen at our practice and via telehealth ( for new Patients)

By law, we are not permitted to backdate medical certificates. You must be seen at our practice if a medical certificate is required.

To avoid further fees and/or delays, if you require a medical certificate, please ask at the time of your consultation.

We strive to provide efficient and effective communication to meet the needs of our patients. To ensure a positive experience for all, we have established the following telephone policy:

1) All health-related matters will be discussed with your GP during consults. Our reception staff cannot provide any information about your health or any results of tests that you may have done.

2) Our doctors cannot take ad-hoc phone calls and are booked to consult with other patients during the day.

3) We encourage you to book an appointment to see your GP in person or via telehealth should you have any health-related questions or wish to discuss your results.

4) Staff at reception can only assist with administration-related enquiries.

If you have had tests done, you will receive an SMS message once your GP has reviewed the results, and based on the urgency, an appointment must be made to discuss those results.

If you have agreed with the GP not to be contacted should all results be normal, then the same will occur. 

Our practice collects personal patient health information and safeguards your confidentiality and privacy by the Australian Privacy Principles and the Privacy Act (1988). You can view our privacy policy here. If you have any questions, don't hesitate to contact our Practice Director, Radhika Nath.

All telehealth consults will be charged in accordance with our fee schedule. In some, but not all instances, a Medicare rebate may be available. Please be aware that you will be required to pay the estimated consultation fee in advance. 

We assist with your medicare claims onsite. If you have a debit card - either physical or digital, we will be able to process your medicare claims immediately after payment of your consultation fees. For telehealth appointments that qualify for a rebate, once your consultation fee is processed, we send your claim to medicare to be debited to your account.

You are responsible for ensuring

 that your account details are updated with medicare.

We direct bill to work cover once your claim has been accepted. For new claims without a claim number, payment upfront is required. Once your claim is accepted, you can claim the cost via your employer, and future visits to your GP will be directly billed to work cover whilst your claim is open.